THE IDEA
A closer look.
A general support agent routes a conversation to Billing or Technical Support. The next specialist receives the conversation history, so the customer can continue without starting from scratch.
A web desk displays the active agent and transcript. Each specialist uses focused knowledge for the fictional Orbit Workspace business.
How it works
- 01
Start with General Support.
- 02
Vapi Squads hands the conversation to the relevant specialist.
- 03
The specialist receives context and uses its own knowledge.
- 04
Review the transcript in the browser after a web call.
